Terms and Conditions

Welcome to Eliz Express (“we,” “our,” “us”). These Terms and Conditions explain how you may access, use, and engage with our website, www.elizexpress.com, and how we sell and deliver our products to you. By using our website or placing an order, you confirm that you understand and agree to follow these terms. If you do not agree with them, kindly stop using our website.

1. Eligibility to Use Our Website and Services

To use our website and place orders:

• You must be at least 18 years old or have permission from a parent or legal guardian if you are younger.
• By using our services, you confirm that you have the legal ability to form a binding contract and that your use of our website complies with applicable UAE laws.
• We may refuse service or terminate accounts if we believe a user has violated these terms or the law.

2. Account Registration and Responsibilities

You may shop as a guest, but creating an account allows you to:

• View your order history, save addresses, and track shipments.
• Manage your personal details securely.

When creating an account, you agree to:

• Provide accurate and up-to-date personal information, including your name, email, and shipping address.
• Keep your login details confidential and never share them with anyone else.
• Notify us immediately if you suspect unauthorized use of your account.

You are responsible for all activities under your account. We may suspend or close your account if we detect fraud, misuse, or breach of these terms.

3. Product Descriptions and Pricing

We make every effort to provide accurate product descriptions and prices, but:

• Product colors, packaging, and appearance may slightly vary from photos due to different lighting, screen settings, or product updates.
• Prices are displayed in AED (United Arab Emirates Dirhams) and may be updated at any time.
• If an incorrect price or product description appears on the website due to technical or human error, we reserve the right to cancel any affected order and refund you in full.

All products are subject to availability. If we are unable to supply an item after your order, we will inform you promptly and offer an alternative product or a full refund.

4. VAT and Tax Responsibilities

All orders within the UAE are subject to 5% Value Added Tax (VAT), as per UAE Federal Tax Law. This tax is included in the final price shown during checkout.

For international orders:

• You are responsible for any applicable customs duties, import taxes, or other charges required by your local authorities upon receiving the shipment.
• We are not responsible for delays or extra fees charged by customs in your country.

5. Order Processing and Confirmation

When you place an order on our website:

• You submit an offer to purchase the selected items.
• You will receive an order acknowledgment email summarizing your purchase. This is not an acceptance of your order yet.
• Your order is officially accepted once we confirm its availability, successfully process your payment, and send you a shipping confirmation email.

We reserve the right to cancel any order for reasons such as stock shortages, pricing errors, payment authorization failure, or suspected fraudulent activity. In such cases, we will fully refund your payment.

6. Payment Methods and Security

We accept several secure payment methods including:

• Major credit cards, debit cards, and other digital payment gateways listed at checkout.
• Full payment is required at the time of purchase. Orders will not be shipped until payment is confirmed.

All payments are processed through trusted, secure third-party payment gateways, and we do not store your full card details on our servers.

If your payment is declined or unauthorized, your order will be cancelled, and we will notify you accordingly.

7. Shipping and Delivery

Where We Deliver

We offer delivery services throughout the United Arab Emirates. Some areas may be excluded due to courier limitations or restricted zones.

Delivery Timelines

Delivery timelines are estimates and typically range between 1 to 3 business days from the order confirmation date, depending on your location and the courier’s schedule.

Delivery to Remote Areas

For some remote or hard-to-reach locations, delivery may take longer or be unavailable. If your area is not serviceable, we will contact you to offer an alternative address, pick-up option, or a full order cancellation and refund.

Delivery Delays and Responsibility

While we strive to deliver your orders on time, delays may occasionally occur due to:

• Public holidays, extreme weather, or unforeseen courier disruptions.
• Incorrect or incomplete address details provided by you.

Once the package is handed over to the courier, the risk of loss or damage transfers to you, but we will assist you in filing claims where applicable.

8. Return and Refund Policy

Our detailed Return & Refund Policy is designed to give you peace of mind when shopping with us.

To summarize:

• You may request a return within 7 days of receiving your order, provided the items are unused, unopened, and in their original packaging.
• Certain product categories, such as hygiene-related items and final sale products, cannot be returned.
• Approved refunds are processed to your original payment method within 3 to 5 business days after we receive and inspect the return.

9. Intellectual Property Rights

All website content, including logos, images, product descriptions, videos, and graphic designs, belongs to Eliz Express or its content partners.

You may not copy, reproduce, distribute, or modify this content without our prior written permission. Unauthorized use may result in legal action.

10. Acceptable Website Use

When using our website, you agree to act lawfully and respectfully. Specifically, you must not:

• Use the website for illegal or unauthorized purposes.
• Attempt to hack, disrupt, or overload our servers.
• Upload viruses, malware, or other harmful code.
• Harvest or misuse other users’ data without permission.
• Attempt to bypass our security systems.

Misuse of the website may result in your account being suspended or terminated, and legal action being taken.

11. Limitation of Liability

To the fullest extent allowed by UAE law:

• Eliz Express is not responsible for any indirect, incidental, or consequential losses, such as lost profits, arising from your use of our website or services.
• If we are found liable for any direct loss, our total responsibility will not exceed the purchase price of the product concerned.

12. Disclaimer of Warranties

While we strive to provide high-quality products and a reliable website, we do not guarantee:

• That the website will always function without errors or interruptions.
• That all content is 100% accurate or complete.
• That the products will meet your personal expectations unless specifically stated.

All products are sold on an “as-is” basis, and any warranties (express or implied) are limited to what is described in the product description.

13. Indemnification

You agree to protect and hold harmless Eliz Express, its employees, and partners from any legal claims, damages, or expenses resulting from your misuse of our website or your violation of these Terms.

14. Third-Party Links

Our website may contain links to third-party sites for your convenience. These external sites operate independently, and we are not responsible for their content, privacy practices, or services. Visiting them is at your own risk.

15. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including but not limited to:

• Natural disasters,
• War or civil unrest,
• Government restrictions,
• Pandemics,
• Internet or service outages,
• Supplier shortages.

In such cases, we will make every effort to resume operations as soon as reasonably possible.

16. Termination of Service

We may suspend or terminate your access to our website, without prior notice, if we reasonably believe you have violated these Terms or applicable laws. Termination does not affect any rights or obligations that arose before termination.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates.

Any dispute related to these Terms or your use of our website shall be submitted to the exclusive jurisdiction of the Courts of Dubai, unless otherwise required by UAE law.

18. Updates to These Terms

We may revise these Terms from time to time to reflect changes in our services, the law, or our business practices.

When we make changes, we will update the Effective Date at the top of this page. We encourage you to review these Terms regularly. Continued use of our website means you accept the latest version.

19. Contact Us

For questions about these Terms, your orders, or your rights as a customer, please reach out to us:

Eliz Express – Customer Support

Email: info@elizexpress.com

Website: www.elizexpress.com

Location: United Arab Emirates